CUSTOMER AND VISITOR FEEDBACK
We aim to support your sporting journey, whether that’s in grassroots and community sports, personal fitness and health, or high-performance competition. We’d love to hear from you below.
If you have a concern or complaint that relates to the safety of children or young people, please go to our Child Safety and Wellbeing page to make a report.
Tell us what happened
You can lodge a complaint via the Feedback Form below, speaking with our customer experience team or by calling 9926 1555.
We will acknowledge it via email within 24 hours (a day) of receipt
We look into the complaint
We contact the relevant internal department/s to discuss what happened and how we can resolve it.
We may look into your feedback further
We’ll see if we can resolve your complaint and determine whether or not it needs to be investigated further.
You receive an outcome
We reach a decision and contact you to advise you of the outcome.
Review
You have the option to request an internal review if you are dissatisfied with an outcome.
If requested, we will provide you with information on external review options, including referral to the Victorian Ombudsman.